Shipping Policy

1. Shipping Coverage

SWARICA currently ships orders within India only.

International shipping is not available at this time. If international shipping is introduced in the future, applicable terms, charges, customs duties and delivery timelines will be communicated separately.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders placed on Sundays, public holidays, or during periods of unusually high order volume may require additional processing time.

Once an order has been dispatched, tracking information will be shared through the contact details provided at checkout. Tracking may take some time to become active after handover to the logistics partner.

3. Delivery Timelines

Estimated delivery within India is 3–7 working days. These timelines are estimates and are not guaranteed delivery dates.

Delivery may take longer during sales, launches, festive periods, adverse weather, transportation disruptions, strikes, operational delays, or other circumstances beyond SWARICA's reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is placed.

SWARICA may offer free shipping above a specified order value or during promotional periods, subject to the terms displayed at the time.

5. Tracking Your Order

Once your order has been dispatched, tracking details will be shared through the contact information provided at checkout.

Please note that tracking information may take some time to become active after the order is handed over to the logistics partner.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name
  • Complete delivery address
  • PIN code
  • Active contact number

SWARICA is not responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or outdated information provided by the customer.

If an order is returned because of an incorrect address or repeated failed delivery attempts, the customer may be responsible for applicable re-shipping charges.

7. Delivery Attempts

Our logistics partners may make multiple delivery attempts.

Customers are requested to remain available at the provided delivery address and respond to delivery-related communications where necessary.

8. Damaged or Tampered Packages

If the package appears visibly damaged, leaking, opened, or tampered with, please take photographs or video before opening it, where reasonably possible.

Please contact SWARICA within 24–48 hours of delivery and provide:

  • Order number
  • Shipping label
  • Relevant photographs/videos

9. Lost, Delayed or Misdelivered Orders

If an order appears delayed, lost, or incorrectly delivered, please contact customercare@swarica.com with your order number.

SWARICA will coordinate with the logistics partner and take reasonable steps to investigate the issue.

10. Changes to Delivery Address

Requests to change the delivery address must be made as soon as possible after placing an order.

An address change may not be possible once the order has been packed or dispatched.

11. Cash on Delivery (COD)

Cash on Delivery (COD), if available for a particular order or location, will be shown as an available payment option on the payment/checkout page before the order is completed.

COD availability may vary by location, order value, product, or other operational criteria.

12. Contact

SWARICA

Operated by Lumithos, a Limited Liability Partnership (LLP)

Support Email: customercare@swarica.com

Phone/WhatsApp: [Add Phone Number]

Business Address: Vrindavan, Uttar Pradesh – 281121