Privacy Policy

1. Who We Are

SWARICA is a fragrance brand operated by Lumithos, a Limited Liability Partnership (LLP).

Legal Entity: Lumithos

Entity Type: Limited Liability Partnership (LLP)

GSTIN: 09AANFL4094L1ZL

Address: Vrindavan, Uttar Pradesh 281121

Privacy/Grievance Email: office@swarica.com

Phone: [Add Phone Number]

2. Information We Collect

Depending on how you interact with the website, we may collect:

  • Name
  • Email address
  • Mobile number
  • Billing and shipping address
  • PIN code
  • Order details
  • Account information
  • Customer-support communications
  • Reviews and feedback
  • Information submitted through a fragrance discovery or quiz experience
  • Other information you voluntarily provide

3. Payment Information

When you make a purchase, payment information may be processed by third-party payment providers.

Where payment processing is handled by a third party, SWARICA does not ordinarily store complete card or banking credentials.

4. Automatically Collected Information

We may collect technical information such as:

  • IP address
  • Browser and device type
  • Operating system
  • Approximate location derived from technical information
  • Pages viewed
  • Time spent
  • Referring website
  • Website interactions
  • Cookies and similar technologies

5. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders
  • Deliver products
  • Provide customer support
  • Process payments
  • Manage accounts
  • Handle returns and refunds
  • Improve products and the website
  • Personalise the website experience
  • Provide fragrance recommendations or quiz results
  • Send marketing communications where permitted
  • Prevent fraud and misuse
  • Maintain security
  • Comply with legal obligations
  • Resolve disputes

6. Marketing Communications

Where required, SWARICA will obtain appropriate consent before sending promotional communications.

You may unsubscribe at any time using the unsubscribe mechanism in the communication or by contacting customercare@swarica.com.

Essential transactional communications may still be sent.

7. Cookies and Similar Technologies

SWARICA may use cookies and similar technologies to:

  • Keep the website functioning
  • Remember preferences
  • Understand traffic
  • Improve performance
  • Measure marketing effectiveness
  • Where applicable, provide relevant content or advertising

Customers may be able to manage cookies through browser settings and, where applicable, website cookie controls.

8. How We Share Information

We may share relevant information with trusted service providers such as:

  • Payment processors
  • Shipping and logistics partners
  • Website and technology providers
  • Hosting providers
  • Customer-support platforms
  • Analytics providers
  • Marketing and communication providers
  • Professional advisers
  • Government authorities where legally required

We do not sell personal information to third parties for their independent commercial use.

9. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

No internet transmission or electronic storage system can be guaranteed completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Fulfilling transactions
  • Providing services
  • Maintaining business and accounting records
  • Resolving disputes
  • Preventing fraud
  • Complying with legal obligations

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data, including:

  • Request information about processing
  • Request correction
  • Request deletion where legally applicable
  • Withdraw consent where processing is based on consent
  • Raise a grievance
  • Exercise other rights available under applicable data-protection law

Requests may be made to customercare@swarica.com.

We may need to verify your identity before processing certain requests.

12. Withdrawal of Consent

Where processing is based on consent, you may withdraw that consent through the method made available by SWARICA.

Withdrawal does not affect processing that occurred lawfully before withdrawal.

13. Children's Privacy

Our website and products are intended for adults and are not directed at children.

We do not knowingly seek to collect children's personal information in circumstances where applicable law requires parental or guardian consent.

14. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms or services. This Privacy Policy does not apply to those third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable law.

The updated version will be published with a revised Last Updated date.

16. Contact and Grievance

SWARICA

Operated by Lumithos, a Limited Liability Partnership (LLP)

Privacy/Grievance Email: office@swarica.com / customercare@swarica.com

Phone: [Add Phone Number]

Address: Vrindavan, Uttar Pradesh 281121

17. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of India, including applicable data-protection and consumer-protection requirements.

Where a provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.