Return, & Refund Policy
1. Eligibility for Return or Replacement
A return or replacement may be considered if the customer receives:
- A product damaged during transit
- The wrong product
- A missing product
- A product with a verified manufacturing or packaging defect
- A product that has leaked or arrived unusable
Requests must be reported within 24 hours of delivery.
2. Products That Cannot Normally Be Returned
For hygiene, safety and product-integrity reasons, SWARICA does not normally accept returns of fragrances that have been opened, used, sprayed or partially consumed, or products returned without original packaging and components.
A change of mind, personal preference, or a fragrance not smelling as expected does not, by itself, constitute a product defect.
3. Damaged Products
Contact customercare@swarica.com within 24 hours and provide:
- Order number
- Photographs of the shipping package
- Photographs/video of the product
- Shipping label
- Description of the issue
4. Incorrect Product
If a product different from the one ordered is received, contact SWARICA within 24 hours. If verified, SWARICA may arrange replacement with the correct product or another appropriate resolution.
5. Missing Product
If an item appears missing, contact SWARICA within 24 hours. We may verify the order, packing records and shipment details before determining the resolution.
6. Manufacturing Defects
If you believe a product has a manufacturing or packaging defect, contact customercare@swarica.com with photographs/video and order details.
SWARICA may inspect the product and, where verified, provide a replacement or other appropriate remedy.
7. Return Approval
If a return is approved, SWARICA will provide return instructions. Customers should not send products to the company address without prior approval.
8. Replacement
Where a replacement is approved, SWARICA will make reasonable efforts to provide the same product.
If unavailable, SWARICA may contact the customer regarding an alternative resolution.
9. Refunds
Where a refund is approved, it will generally be processed through the original payment method or another appropriate method permitted by the payment system.
10. Shipping Charges
Where the issue is attributable to SWARICA, such as an incorrect product being dispatched or a verified damaged/defective product, SWARICA will determine the appropriate treatment of applicable return or replacement shipping costs.
11. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order. An order may not be cancellable once processed, packed or dispatched.
12. Consumer Rights
Nothing in this policy is intended to exclude or restrict rights or remedies that cannot lawfully be excluded or restricted under applicable law.
13. Contact
SWARICA
Operated by Lumithos, a Limited Liability Partnership (LLP)
Support Email: customercare@swarica.com
Phone/WhatsApp: [Add Phone Number]
Address: Vrindavan, Uttar Pradesh 281121